Refund and Return Policy – CLEARSORA
Effective Date: February 21, 2025
At CLEARSORA, we strive to provide our customers with the highest quality luxury fashion. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your confidence when shopping with us.
1. Eligibility for Returns
We accept returns under the following conditions:
✔ Timeframe: Items must be returned within 14 days from the date of delivery.
✔ Condition: Items must be unused, unworn, unwashed, and in original condition with all tags and packaging intact.
✔ Proof of Purchase: A valid order confirmation or receipt must be provided.
✔ Non-Returnable Items:
- Customized or made-to-measure items.
- Intimate apparel (e.g., lingerie, undergarments).
- Items marked as Final Sale or Clearance.
2. How to Initiate a Return
To request a return, please follow these steps:
1️⃣ Contact Us: Email us at contact@clearsora.xyz with your order number and reason for return.
2️⃣ Receive Return Authorization: Our team will review your request and provide a Return Authorization Number (RAN) along with return instructions.
3️⃣ Ship the Item: Send the item back using a trackable shipping service. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
4️⃣ Receive Your Refund: Once we receive and inspect the item, we will process the refund within 7-10 business days to the original payment method.
3. Refund Policy
💳 Refund Processing: Approved refunds will be credited back to the original payment method (credit/debit card, PayPal, etc.).
⏳ Processing Time: Refunds typically take 7-10 business days to appear in your account, depending on your payment provider.
🚫 Non-Refundable Fees: Original shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Exchanges
🔄 We offer free exchanges for size or color changes within 14 days of delivery. To exchange an item, follow the same return process and indicate the new size or color preference in your return request.
5. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will offer a free replacement or a full refund, including return shipping costs.
6. International Returns
🌍 For international orders, customers are responsible for return shipping fees, customs duties, and any applicable taxes. CLEARSORA is not responsible for lost return packages, so we recommend using a trackable shipping method.
7. Policy Updates
CLEARSORA reserves the right to update this Refund & Return Policy at any time. Changes will be posted on our website with the revised effective date.
8. Contact Us
For return inquiries or further assistance, reach out to us:
📍 Address: 2026 Cheshire Road, Stamford, Connecticut, United States
📞 Phone Number: 203-356-7720
📧 Email: contact@clearsora.xyz
🌐 Website: https://clearsora.xyz/
💎 Shop with confidence at CLEARSORA—where luxury meets satisfaction. 💎